Use these tips in sales meetings or for ideas for the new year's kick off sessions.
Exercise: Sharing Customer Acquisition Stories
Instructions: As a team, discuss the end to end lifecycle of acquiring a customer, closing a deal and moving that customer from a once off transaction to a long term customer:
- How did you find the lead?
- How did you qualify the lead?
- What pain were you addressing?
- What value are you bringing?
- What does success look like for your customer - short, medium and long term?
- Who in your organisation is engaged at the different stages?
- How could you divide up the work amongst different team members?
- What are you missing from your team?
Note to the manager / founder – the objective of this exercise is to be able to clearly understand the stages of your deals and your customer lifecycle, and to understand if you have gaps or priority issues in storytelling.
Acquiring new customers is expensive and difficult. Happy customers will buy more from you and will advocate for you. How do you balance the stages of your customer lifecycle – where do you have gaps? |